This week we’re talking about the hospital’s recently updated core values. We now have an easy acronym, which should make sense for anyone in our hospital—I CARE. It stands for Integrity, Compassion, Advocacy, Resourcefulness and Excellence.
In addition to revamping our values, we also updated our vision statement. We thought it made sense to think about where we’ve come in the past 25 years, and where we truly want to be in the next 25, and beyond. The vision statement – To be the region’s preferred healthcare provider has been updated to more accurately reflect our current culture –To become a nationally recognized community hospital driven by a passion for clinical excellence and unparalleled customer service.
Today, I’ll elaborate on our final value, excellence: The hallmark of the care provided at Reston Hospital Center is excellence. We have never been about just getting the job done, rather, focused on getting it done in a way that people remember. This includes both our clinical outcomes as well as our customer service interactions.
How does excellence play into your day-to-day, here at Reston Hospital Center or elsewhere? Is there a specific person (or act) that truly exemplifies excellence here at work? What about outside the hospital, what are some other organizations or groups that make excellence apparent in their work?