This week we’re talking about the hospital’s recently updated core values. We now have an easy acronym, which should make sense for anyone in our hospital—I CARE. It stands for Integrity, Compassion, Advocacy, Resourcefulness and Excellence. Yesterday, I shared the reasoning behind the revitalization of our values, and talked about the first value—Integrity.
Today, I’ll elaborate on our second value, compassion. This value really speaks to the heart of what we do and why we do it. It is often what attracted many of us to train for careers in healthcare in the first place. I strongly believe that employees who make the biggest impact on our patients chose their jobs because of the innate compassion they have towards those that they serve. We want our employees to do work that they find impactful, meaningful and rewarding. It is obvious when someone feels they are in the wrong job or feels burned out from the everyday tasks. The patients who share positive comments with me are almost always referring to the compassion shown to them through their experience at Reston Hospital.
How does compassion play into your day to day, here at Reston Hospital Center or elsewhere? Is there a specific person (or act) that truly exemplifies what it means to live this value? On the flip side, how has compassionate care made a difference when you or a loved one was the patient?