When I returned to work after the holiday break, I entered Administration to find a stack of nine employee recognition cards (part of the STARS “Caught in the Act” program) under my door. All nine cards were from one family and were actually written by the daughter of one of our elderly patients. Each card went into great detail sharing the compassionate service provided to her father by our employees.
The recognition highlighted the patient’s experience throughout his care, which included stays in a number of our units. They talked about Dominique Jacquet, Jun Huang, and Ricki Rovey in the PCU, who all showed competence, a helpful and positive attitude, a gentleness to their touch, patience and kindness. One mentioned Nana Serwaah on the fifth floor who showed great respect and attentiveness to his needs. Another one talked about Barry Hopkins in transport who took extra time with the patient’s lunch despite being very busy. One was written about Dr. Karim Trad who delivered great results through the surgery. In another one of the notes, the daughter of the patient wrote,” You saved my heart. My Dad’s smile returned and we were able to leave the hospital for home. I was so worried but you reassured me by every move (you did)…”
The sentiments expressed in these notes are great reminders of how important the work that each of our associates does every day to positively impact the lives of those who need it most. It means a lot to hear these things first hand from patients and their family members and through this blog I will continue to share the good news.
Have you seen or experienced compassionate care that left a great impression on you at Reston Hospital Center? I’d like to hear your story by responding on the blog, or you can complete one of the STARS forms which can be found electronically online on our intranet and internet sites, or one of the STARS cards available throughout the hospital. It only takes a few minutes and I know it means a lot to everyone to hear encouraging words.